Last updated: 28 August 2026. Everything we make is printed to order in small batches, so here is exactly what to expect between “Place order” and your shirt arriving, and what to do if it isn’t right. These details form part of our Terms & Conditions.
Shipping and delivery
Where we ship
We ship to addresses in the United States only. We do not offer international shipping at this time.
How long it takes
- Production: 5–7 business days. Your order is printed after you place it, so it is not sitting on a shelf ready to go. Business days are Monday to Friday, excluding US federal holidays.
- Standard delivery: 3–5 business days once it ships. If we offer faster options, you will see them with their prices at checkout.
- Typical total: about 8–12 business days from order to doorstep. Every product page shows an estimated delivery date based on these times.
These are estimates, not guarantees. Carrier delays, severe weather, and peak periods (especially November–December) can add time. If you need shirts for a specific date (a trip, a tournament, a boat crew), order early and tell us the date in the order notes; we will do what we can.
Shipping cost
- Free standard shipping on retail orders over $75 (after discounts, before tax) shipped within the US.
- Below $75, the shipping rate is calculated at checkout from the weight of your order and your address, and shown before you pay.
- Wholesale orders are shipped under the terms agreed for the account and do not qualify for free shipping.
Tracking
You will get an order confirmation when you order and a shipping email with a tracking link when your parcel leaves. Tracking can take up to 24 hours to show movement after that email. If it has not updated for 5 business days, contact us and we will chase the carrier for you.
Address problems, lost or damaged parcels
- Check your address before you pay. If a parcel comes back to us because the address was incomplete or wrong, or delivery was refused, we will contact you about re-shipping it at your cost.
- If tracking says delivered but you do not have the parcel, check with household members, neighbours and your building’s mail area, and allow one more business day, since carriers sometimes scan early. Then contact us and we will open a trace with the carrier.
- If a parcel arrives damaged, or is confirmed lost by the carrier, we replace it at our expense. Photos of any damage help us claim from the carrier, and we may ask for the damaged item to be returned on a prepaid label.
Returns and exchanges
Our 30-day guarantee
If you are not happy with your purchase for any reason, you can return it within 30 days of delivery for a refund or an exchange. Items must be unworn, unwashed, free of marks or odours, and in their original packaging. Items that show signs of wear, washing or damage may be refused or receive a partial refund.
How to start a return or exchange
- Email info@keywestsunshirts.com within 30 days of delivery with your order number, the item(s), and whether you want a refund or an exchange (and for an exchange, the size or design you want instead). The size guide can help you pick the right size the second time.
- We will approve the return and email you the return address and instructions, normally within one business day. Please do not send anything back before you hear from us.
- Pack the item in its original packaging and ship it with a tracked service. Keep your tracking number.
- We inspect returns within 3 business days of receiving them and then process your refund or exchange.
Refunds
- Refunds go to the original payment method. Allow up to 10 business days after we receive the item for the money to appear on your statement. Banks vary.
- The original shipping charge is not refunded unless the return is our fault (faulty or incorrect item).
- Return postage is your responsibility unless the item is faulty or incorrect.
Exchanges
Because each item is printed to order, an exchange is a new print. Once your return arrives and passes inspection, we start your replacement; allow the usual 5–7 business days of production plus delivery. If the replacement costs more or less, we charge or refund the difference. If the size or design you want is no longer available, we refund you instead.
Faulty or incorrect items
If something arrives faulty, printed wrong, or is not what you ordered, email us within 30 days with your order number and a photo. We will send you a prepaid return label; once the item is back with us, we send a replacement or a full refund including your original shipping, all at our expense.
What cannot be returned
- Items worn, washed or altered, or returned without original packaging.
- Items returned more than 30 days after delivery.
- Wholesale and custom-quoted orders, which follow the terms agreed for that order.
Nothing on this page limits any rights you have under law.
Need help?
Email info@keywestsunshirts.com or use the contact form. We reply within two business days. Key West Sun Shirts · 7025 Shrimp Rd #8E, Key West, FL 33040.