Shipping, Delivery, Returns & Exchanges

Shipping & Delivery

1. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days.

2. Domestic Shipping:

  • Standard shipping within the U.S. usually takes 3-5 business days.
  • Express shipping options are available at checkout for an additional fee.

3. International Shipping:

  • We do not currently offer international shipping.

4. Tracking:

  • Once your order is dispatched, you will receive a confirmation email with tracking details. You can monitor your order’s progress via the provided link.

*Free Shipping on all orders over $75, for retail customers only.

Returns & Exchanges

1. Return Policy:

We aim for complete customer satisfaction. If you’re not entirely pleased with your purchase, items can be returned within 30 days of receipt.

2. Conditions:

  • Items must be returned unworn, unwashed, and in their original packaging.
  • Products that are damaged or show signs of wear may not be eligible for a return.

3. Process:

  • Contact us at indicating the reason for the return and whether you would like a refund or exchange.
  • Once your return request is approved, we’ll provide instructions on how to ship the item(s) back to us.
  • Returns shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Refunds:

  • Upon receiving and inspecting the returned item(s), if they meet the conditions stated above, we will process your refund.
  • Refunds will be made to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.

5. Exchanges:

If you wish to exchange an item for a different size or design, please follow the return process and then place a new order for the desired item.

6. Faulty or Incorrect Items:

If you receive a faulty or incorrect item, please contact us immediately. We will arrange for a return, refund, or replacement at our expense.

Need Assistance? For any queries or concerns regarding shipping, delivery, returns, or exchanges, please contact:

Key West Sun Shirts
7025 Shrimp Rd #8E,
Key West, Florida 33040